Burnout rates are an increasing crisis that the insurance industry must examine closely, according to recent findings from the Bureau of Labor Statistics.
“The BLS identifies burnout as inherent in the stressful nature of claim adjusting processes,” said Lee Fogle, vice president of Insurance Services Office. “High case loads are compounded by pressures to meet increasing regulatory requirements and by performance standards that often involve excessive clerical tasks.
“The current situation is not helped by the aging work force as a whole,” he continued. “The average age for claim handlers is currently over 40 and the BLS predicts that the need for new claim handlers will increase by 19 percent over the next 10 years.”
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