Burnout rates are an increasing crisis that the insuranceindustry must examine closely, according to recent findings fromthe Bureau of Labor Statistics.
“The BLS identifies burnout as inherent in the stressful natureof claim adjusting processes,” said Lee Fogle, vice president ofInsurance Services Office. “High case loads are compounded bypressures to meet increasing regulatory requirements and byperformance standards that often involve excessive clericaltasks.
“The current situation is not helped by the aging work force asa whole,” he continued. “The average age for claim handlers iscurrently over 40 and the BLS predicts that the need for new claimhandlers will increase by 19 percent over the next 10 years.”
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