Thank you for sharing!

Your article was successfully shared with the contacts you provided.

One of your long-time policyholders gets into a multi-car accident while driving home from work one night on a rainy, slick road. After taking a few slow, deep breaths, she makes sure she’s unhurt, then climbs out of the car to check on the other driver. Thankfully, everyone’s unscathed. If only her car were so lucky. The passenger-side front quarter panel is smashed so badly that the front wheels can’t even move. Driving the car is obviously out of the question.

She immediately pulls out her cell phone and calls 911 to notify the police. Then she reaches into her purse to find the wallet card from her insurance company that lists the 24-hour claim reporting hotline number. She dials, and a live voice picks up after just two rings and greets her with words of assurance, “Thank you for calling ABC Insurance’s claim reporting line. How can I help you?”

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.