Combining elements of workflow, enterprise application integration, document management, and business rules, business process management (BPM) claims to solve old problems in a new way. But can BPM live up to its hype, or will it become just another three-letter acronym?
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Im desperately trying to make sure we dont fall in the same trap [with BPM] as we did with CRM, says Roger Burlton, president of the Process Renewal Group, a consulting organization focused on business process improvement. Toward that end, he draws a careful distinction between BPMthe practice of business process managementand the systems that may help enable it, or BPMS.
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