Agency Goes Paperless Almost There is anongoing war within every insurance agency to control and store thepaperwork that flows into its offices. With the advent oftechnology, however, more than a few have envisioned the paperlessoffice.
In this vision, faxes are ferried directly into the agencyscomputer system and forms are filled out, signed and e-mailedthrough the computer with the aid of the Internet. Gone would bethe visits to the post office and metal cabinets filled with papersfor all the client files. Instead, filing is kept neatly inelectronic folders that do not take up valuable office space.
In reality, the march to the paperless office has had mixedresults.
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