I regularly encounter agency owners and managers who have relinquished management of their automation systems and, as a result, don't know how their systems work or how to use them effectively. Because most agency owners and managers are

The following article was derived from a presentation given at the ASCnet TENcon meeting, which was held last October in Orlando, Fla.) Several years ago, we worked in an insurance agency whose owner began every staff meeting by asking, "What kind

The following article was derived from a presentation given at the ASCnet TENcon meeting, which was held last October in Orlando, Fla.) Several years ago, we worked in an insurance agency whose owner began every staff meeting by asking, "What kind

IF YOUR agency management system has ever crashed, you know the challenges that accompany such an event. Over the years, we've experienced several system failures and have developed some loss-prevention techniques as a result. I'll share