Cultivating a deep understanding of customers needs and desires should be the first step any insurer takes as it begins or accelerates its own digital transformation.

BMW is recalling about 230,000 vehicles in the U.S. after discovering that some may have been fitted with defective Takata airbag inflators during repairs.

The proposed settlement, with the Federal Trade Commission and owners of about 78,000 cars, includes compensating consumers as much as $16,114 and fixing or buying back affected 3-liter diesel models.