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At some levels, carriers may balk at using certain tools. However, without the right ones, investigations, negotiations and settlements are destined to be flawed.

At some levels, carriers may balk at using certain tools. However, without the right ones, investigations, negotiations and settlements are destined to be flawed.

Detrimental consistency is not exclusive to NFL teams. It can also hinder progressand profitsat insurance organizations.

In a new frontier of claims, no- and low-touch handling will reign supreme. But success will depend upon the triage process, effective use of predictive analytics and other factors.

In a new frontier of claims, no- and low-touch handling will reign supreme. But success will depend upon the triage process, effective use of predictive analytics and other factors.

A claims-based monitoring program involves five components to quell opioid misuse and overprescribing.

A claims-based monitoring program involves five components to quell opioid misuse and overprescribing.

What's driving repair severity for certain vehicles? Is it the number or complexity of parts? Find out here.