In the latest defeat for a government attempting to use public nuisance law against a lead paint manufacturer, a Wisconsin appeals court ruled last week that the statute does not apply in a case broug

On September 16 the Florida Cabinet, sitting as the Financial Services Commission, adopted a potentially far-reaching rule providing for an alternative ratings-based approach to the reinsurance

Solutions are available today that give CSRs a complete picture of the customer to improve service and that provide clearer visibility into contact center performance, but insurers still face challeng

Putting together a magazine is a bit like completing a jigsaw puzzle every month: Everything has to fit, and we need to make sure that people want to view the "picture" when we're finished. However,