Warning: This post doesn'tspecifically have anything to do with insurance, except in the larger scope of what it means to succeed or fail in today's ...

Managing quality is an important job that affects not only the financial bottom line, but also customer retention and employee satisfaction. Now is a good time to take a close look at the quality assessment process to make sure it is effective.

How are the talented and tenacious claim professionals for whom we write faring in terms of compensation? What trends are showing up? We solicited feedback from a random sampling of Claims subscribers and readers to find out.

Last month, I touched two of the three forbidden topics for a publication such as this: politics and religion. Brave (or nutty) soul that I am, this month I'm touching that rail again on the third forbidden subject: Sex.