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  • He Said, She Said

    With missed subrogation opportunities in an estimated 15 percent of claims, it's important not to jump to conclusions.

  • Getting "Re-Adjusted" with Christopher Tidball

    Author and PropertyCasualty360.com Blogger Christopher Tidball takes his 20 years of experience at multiple top 10 P&C carriers and translates it into an easy-to-read, how-to guide for improving customer service, employee morale, productivity, and internal processes.

  • Forget Free Agency; Build Your Winning Team Through The Draft

    Developing staff is arguably one of the greatest challenges to effectively managing a claims organization. So what steps can managers take to effectively improve their organization?

  • Avoid The Pitfalls Of Spoliation Litigation

    With spoliation of evidence claims on the rise, insurers need to be increasingly aware of steps that must be taken to preserve damaged property. To better understand this, it is important to first recognize and understand chain of custody.

  • Bailment: The Devil Is in the Details

    In many respects, subrogation can be one of the most challenging aspects of the end-to-end claims process. Perhaps nowhere is this more evident than in the pursuit of complex recoveries, such as those associated with bailment.

  • Investigating Low-Impact Auto Claims

    NFL-style hits to the head, back, neck, and side are often exponentially harder than many auto accidents, yet each year millions of dollars are paid out to compensate people for even the slightest fender bender.

  • Staged Crashes, Climate Change, and More – PC360_Claims Tweet Suite Digest

    Claims Channel Editor Christina Bramlet is twittering every day about breaking news and timely topics, not to mention keeping readers up to date on the latest postings to the Claims channel on PropertyCasualty360.com.

  • Calibrating for Accurate Liability Outcomes

    Establishing liability is one of the crucial foundations to achieving the right claims outcome. However, it is often cast aside in a never-ending quest to achieve other metrics.

  • Calibrating for Accurate Liability Outcomes

    Establishing liability is one of the crucial foundations to achieving the right claims outcome. However, it is often cast aside in a never-ending quest to achieve other metrics.

  • Defining Perfection in Claims Departments

    Like school grades or sports statistics, adjusters can be measured on a variety of indictors such as timeliness and customer service, with the ultimate goal being an accurate settlement. But what truly defines perfection for claims organizations?