Hartford Financial Services Group Inc., the insurer that has been using excess capital to repurchase shares and redeem debt, said it will be able to shift strategies to rebuild the company and possibly pursue acquisitions.

A deal would be Zurichs biggest since 2000 and would expand the insurer in the U.K. and Latin America.

To assess risk management strategies among its members, RIMS conducted its first cyber survey, asking about insurance investments, exposures, cyber security ownership and government involvement, as well as identification methods and response procedures.

The process of understanding the customer journey across communication and distribution channels--while creating a consistent customer experience--has largely eluded the insurance industry.