Those in the business of delivering professional services live with the constant risk that their work will not meet a client's needs or expectations. But, in some cases, losing a client may be the

In refining their brand image, insurers often undergo a debate between the virtues of being "high touch" vs. "high tech." The truth is an effective brand needs to encompass both characteristics. "That

As the market continues to soften, program business is drawing increasing attention from insurers, who value program administrators' ability to use niche-specific knowledge to underwrite coverage profitably. If a

Executives of excess and surplus lines insurers, who are accustomed to the rough rides of turbulent underwriting cycles, say they will do more than hang on as the current soft market moves forward.