Given that consumers have become intensively interconnected through social networking, insurers must become acutely aware of how the experience of one customer can be amplified—and can seriously impact the company’s image among a wider base of potential and existing customers, according to two PricewaterhouseCoopers experts.

As I travel around the country speaking with collision repairers, insurers, and vendor groups, it strikes me how often the audience does not know what is going on outside of their area of the industry.

Judge L.T. Senter — who presided over numerous insurance cases that arose from Hurricane Katrina — passed away at the age of 77 just weeks after retiring.

Insurers on Thursday were in meetings and traveling to areas hardest hit by another outbreak of tornadoes in the south that took property and life.