Frequently, claims managers, supervisors, adjusters or attorneys picked up a new claims file and question why a claimant acted in a certain manner. When working a claim, it is generally taken at face value. The facts are as they are in the file, unless some surprises turn up later.

It's a lonely place under the bus all by yourself. This saying sums up the concept of subrogation and our attempts to identify other potentially responsible parties. Subrogation describes both the legal and equitable right of an insurer to pursue a third party that caused an insurance loss to the...

At Lloyd's of London's latest Meet the Market event in San Francisco on Oct. 7, CEO Inga Beale sat down with NU Managing Editor Melissa Hillebrand for this exclusive Q&A.