The customer experience is top of mind for insurance professionals today, and claims is no different. “CX” and “CSAT” saturate every industry event agenda, and it will be a top talk track for the foreseeable future. Switching carriers is a solid indication that the customer experience fell short, but why did that happen? Download this white paper for insights into consumers’ perceptions of the claims experience and intel on which processes they think carriers are getting “right” and wrong.” Key insights include:

Policyholders with 1- 2 years of tenure are 47% more likely to leave their carrier after a claim than customers who haven’t experienced a claim.
45% of people who considered switching insurance carriers spoke with 3 or more people to settle their claim.
While 94% of LexisNexis Risk Solutions survey respondents report they were either satisfied or very satisfied with the claims experience, 33% still switch or consider switching after the claim
And more!

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