Event

How to foster a spot-on insurance-agency customer experience

Elana Ashanti Jefferson | August 26, 2019

Today’s consumer has a low threshold for underwhelming brand interactions. Join our free webcast to better manage this conundrum.

Market Insights

Customer engagement: Breaking with convention

Jim Ryan | May 10, 2019

Why the old school ways of running an insurance business are no longer enough.

Best Practices

5 approaches for putting insureds first

Fred Lizza | February 14, 2019

Standing out in today’s competitive insurance market requires an outstanding customer experience, a good strategy and the right technology.

Commentary

How to build a better online insurance experience

Frank Gehrig | July 16, 2019

Can the online insurance-buying experience be more effective?

Commentary

Critical areas for insurance customer experience transformation

Deb Smallwood | August 20, 2019

Transforming the customer experience is a powerful organizational shift that can bring about quantum change.

Best Practices

5 roadblocks to delivering an amazing customer experience

Violet Xu | June 20, 2019

A survey shows that most insurance organizations are failing to meet the needs of retail customers.

Commentary

How insurers can keep customers happy when moving online

Taqee Khaled | June 05, 2019

Digital product launches are a moment-in-time opportunity to prove to customers that you can weather transition.

Expert Opinion

Centralizing your customer experience: Stand out by reining it all in

Tuval Lava | January 25, 2019

By threading together their entire customer experience, insurance companies can achieve better operational results with less.

Market Insights

Get smart: Why insurers need to rethink their communication strategies

Denny Jacob | July 22, 2019

Helping consumers to help themselves empowers them and strengthens their bond with the brand.

Analysis

Experience is key to customer retention for insurers

Chris McMahon | March 05, 2019

Insurance claims offer carriers the best opportunity to influence the customer experience.

Commentary

Content services and the insurance customer experience

Cara McFarlane | June 28, 2019

Leverage content services to give insurance customers the experience they deserve.

3 ways to stop your customers from jumping ship during sign-up

Jake Levant | August 13, 2019

A good first impression in the onboarding experience will carry through in the customers’ every interaction to follow.

Commentary

How to get personal with technology

Ike Kavas | August 08, 2019

Technology and a better handling of business data are the keys to unlocking great customer experiences.

Commentary

Four ways agents and brokers can capture growth in 2019

Michael Furlong | June 06, 2019

Through organic growth or via acquisition, 2019 may be a banner year for agents and brokers.

Analysis

The art of personal selling in the digital age

Frank Gehrig | May 30, 2018

Today’s most successful insurance sales strategies share these four characteristics.

Commentary

How AI helps insurers convert risk into relationships

Ryan McMahon | April 18, 2019

The inefficient or incorrect handling of an insurance claim can alienate a customer for a lifetime.