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How to foster a spot-on insurance-agency customer experience
Elana Ashanti Jefferson | August 26, 2019
Today’s consumer has a low threshold for underwhelming brand interactions. Join our free webcast to better manage this conundrum.
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Customer engagement: Breaking with convention
Jim Ryan | May 10, 2019
Why the old school ways of running an insurance business are no longer enough.
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5 approaches for putting insureds first
Fred Lizza | February 14, 2019
Standing out in today’s competitive insurance market requires an outstanding customer experience, a good strategy and the right technology.
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How to build a better online insurance experience
Frank Gehrig | July 16, 2019
Can the online insurance-buying experience be more effective?
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Critical areas for insurance customer experience transformation
Deb Smallwood | August 20, 2019
Transforming the customer experience is a powerful organizational shift that can bring about quantum change.
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5 roadblocks to delivering an amazing customer experience
Violet Xu | June 20, 2019
A survey shows that most insurance organizations are failing to meet the needs of retail customers.
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How insurers can keep customers happy when moving online
Taqee Khaled | June 05, 2019
Digital product launches are a moment-in-time opportunity to prove to customers that you can weather transition.
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Centralizing your customer experience: Stand out by reining it all in
Tuval Lava | January 25, 2019
By threading together their entire customer experience, insurance companies can achieve better operational results with less.
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Get smart: Why insurers need to rethink their communication strategies
Denny Jacob | July 22, 2019
Helping consumers to help themselves empowers them and strengthens their bond with the brand.
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Experience is key to customer retention for insurers
Chris McMahon | March 05, 2019
Insurance claims offer carriers the best opportunity to influence the customer experience.
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Content services and the insurance customer experience
Cara McFarlane | June 28, 2019
Leverage content services to give insurance customers the experience they deserve.
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3 ways to stop your customers from jumping ship during sign-up
Jake Levant | August 13, 2019
A good first impression in the onboarding experience will carry through in the customers’ every interaction to follow.
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How to get personal with technology
Ike Kavas | August 08, 2019
Technology and a better handling of business data are the keys to unlocking great customer experiences.
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Four ways agents and brokers can capture growth in 2019
Michael Furlong | June 06, 2019
Through organic growth or via acquisition, 2019 may be a banner year for agents and brokers.
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The art of personal selling in the digital age
Frank Gehrig | May 30, 2018
Today’s most successful insurance sales strategies share these four characteristics.
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How AI helps insurers convert risk into relationships
Ryan McMahon | April 18, 2019
The inefficient or incorrect handling of an insurance claim can alienate a customer for a lifetime.