• SearchSearch
  • fb tw li
    • PropertyCasualty360
      An ALM Exclusive Brand
    • Sign InSign In
      Register
      • Home
      • Agent & BrokerExpand Agent & Broker
    • Agent & Broker
    • Agency Management
    • Agency Technology
    • Commercial Lines
    • Personal Lines
    • E&S/Specialty Lines
    • Coverage & Policy Issues
    • Coverage Specialist
    • Sales & Marketing
    • Recruitment
    • Articles en Español
      • ClaimsExpand Claims
    • Claims
    • Auto
    • Catastrophe & Restoration
    • Investigative & Forensics
    • Claims Technology
    • Education & Training
    • Litigation
      • MarketsExpand Markets
    • Markets
    • Commercial Lines
    • Personal Lines
    • E&S/Specialty
    • Workers' Comp
    • Reinsurance
      • Awards & EventsExpand Awards & Events
    • Insurance Luminaries
    • Agency of the Year
    • Excellence in Workers Comp
    • Complex Claims & Litigation Forum
      • Risk ManagementExpand Risk Management
    • Risk Management
    • Captives
    • Corporate Risk
    • Emerging Risk
    • Cybersecurity
    • Compliance
    • Loss Control
    • Weather Risk
    • Public Sector Risk
    • Regulation/Legislation
      • InsurTech CenterInsurTech Center
    • InsurTech Center
    • Innovation
    • Customer Experience
    • Analytics & Data
    • Technology Solutions
    • Technology Implementation
    • Information Security
      • Coverage InterpretationExpand Risk Management
    • FC&S Expert Coverage Interpretation
      • NU Property & Casualty
      • Claims Magazine
      • Instant Insights
      • Events
      • Podcast Center
      • Webcasts
      • Editorial Calendar
      • Resource Center
      • Claims Buyers Guide
      • America's Claims Event (ACE)
      • Newsletters
    • About Us
    • Contact Us
    • Site Map
    • Advertise With Us
    • Terms of Service
    • Privacy Policy
      • Follow PropertyCasualty360
    • fb
    • tw
    • li
    • Copyright © 2023 ALM Global, LLC. All Rights Reserved.

      alm.com

PropertyCasualty360
  • Newsletters Sign InSign In
  • REGISTER
Search
 
  • Agent & Broker
    • Agency Management
    • Agency Technology
    • Commercial Lines
    • Personal Lines
    • E&S/Specialty Lines
    • Coverage & Policy Issues
    • Coverage Specialist
    • Sales & Marketing
    • Recruitment
    • Articles en Español
  • Claims
    • Auto
    • Catastrophe & Restoration
    • Investigative & Forensics
    • Claims Technology
    • Education & Training
    • Litigation
  • Markets
    • Commercial Lines
    • Personal Lines
    • E&S/Specialty
    • Workers' Comp
    • Reinsurance
  • Awards & Events
    • Insurance Luminaries
    • Agency of the Year
    • Excellence in Workers Comp
    • Complex Claims & Litigation Forum
  • Risk Management
    • Captives
    • Corporate Risk
    • Emerging Risk
    • Cybersecurity
    • Compliance
    • Loss Control
    • Weather Risk
    • Public Sector Risk
    • Regulation/Legislation
  • InsurTech Center
    • Innovation
    • Customer Experience
    • Artificial Intelligence
    • Analytics & Data
    • Technology Solutions
    • Technology Implementation
    • Information Security
  • Expert Analysis
    • FC&S Expert Coverage Interpretation
  • More
    • Special Reports
    • NU Property & Casualty
    • NU Property & Casualty Issue Gallery
    • Claims Magazine
    • Claims Magazine Issue Gallery
    • Instant Insights
    • Expert Perspectives
    • Events
    • Podcast Center
    • Webcasts
    • Editorial Calendar
    • Resource Center
    • Claims Buyers Guide
    • Newsletters
    • Asset & Logo Licensing

Instant Insights

Instant Insights / Improve Customer Experience & Loyalty

Consumers can be fickle, and many will change an agent or insurer based on a single negative experience. Discover ways to improve customer experience and build long-term loyalty through technology, engagement and more.

Choose How You Would Like to Share This Page

Facebook Twitter LinkedIn Email

X

Share with Email

sending now...

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Cancel

Share This Page

  • Event

    How to foster a spot-on insurance-agency customer experience

    Elana Ashanti Jefferson | August 26, 2019

    Today’s consumer has a low threshold for underwhelming brand interactions. Join our free webcast to better manage this conundrum.

  • Market Insights

    Customer engagement: Breaking with convention

    Jim Ryan | May 10, 2019

    Why the old school ways of running an insurance business are no longer enough.

  • Best Practices

    5 approaches for putting insureds first

    Fred Lizza | February 14, 2019

    Standing out in today’s competitive insurance market requires an outstanding customer experience, a good strategy and the right technology.

  • Commentary

    How to build a better online insurance experience

    Frank Gehrig | July 16, 2019

    Can the online insurance-buying experience be more effective?

  • Commentary

    Critical areas for insurance customer experience transformation

    Deb Smallwood | August 20, 2019

    Transforming the customer experience is a powerful organizational shift that can bring about quantum change.

  • Load More Stories
  • Best Practices

    5 roadblocks to delivering an amazing customer experience

    Violet Xu | June 20, 2019

    A survey shows that most insurance organizations are failing to meet the needs of retail customers.

  • Commentary

    How insurers can keep customers happy when moving online

    Taqee Khaled | June 05, 2019

    Digital product launches are a moment-in-time opportunity to prove to customers that you can weather transition.

  • Expert Opinion

    Centralizing your customer experience: Stand out by reining it all in

    Tuval Lava | January 25, 2019

    By threading together their entire customer experience, insurance companies can achieve better operational results with less.

  • Market Insights

    Get smart: Why insurers need to rethink their communication strategies

    Denny Jacob | July 22, 2019

    Helping consumers to help themselves empowers them and strengthens their bond with the brand.

  • Analysis

    Experience is key to customer retention for insurers

    Chris McMahon | March 05, 2019

    Insurance claims offer carriers the best opportunity to influence the customer experience.

  • Load More Stories
  • Commentary

    Content services and the insurance customer experience

    Cara McFarlane | June 28, 2019

    Leverage content services to give insurance customers the experience they deserve.

  • 3 ways to stop your customers from jumping ship during sign-up

    Jake Levant | August 13, 2019

    A good first impression in the onboarding experience will carry through in the customers’ every interaction to follow.

  • Commentary

    How to get personal with technology

    Ike Kavas | August 08, 2019

    Technology and a better handling of business data are the keys to unlocking great customer experiences.

  • Commentary

    Four ways agents and brokers can capture growth in 2019

    Michael Furlong | June 06, 2019

    Through organic growth or via acquisition, 2019 may be a banner year for agents and brokers.

  • Analysis

    The art of personal selling in the digital age

    Frank Gehrig | May 30, 2018

    Today’s most successful insurance sales strategies share these four characteristics.

  • Load More Stories
  • Commentary

    How AI helps insurers convert risk into relationships

    Ryan McMahon | April 18, 2019

    The inefficient or incorrect handling of an insurance claim can alienate a customer for a lifetime.

Trending Stories

  1. The largest global reinsurers in 2022

  2. Building a BOP Program: Where Going Small Can Be a Big Deal

  3. Be on the lookout for these auto insurance fraud strategies

  4. These U.S. cities were hot with renters during summer 2023

  5. California insurance regulation reforms applauded as move in right direction

PropertyCasualty360
Follow Us On fb tw li
  • About PropertyCasualty360
  • Contact Us
  • Site Map
  • Advertise With Us
  • Asset & Logo Licensing
  • Terms of Service
  • Privacy Policy
  • Terms of Service
  • Privacy Policy

alm.comCopyright © 2023 ALM Global, LLC. All Rights Reserved.