{
  "author": {
    "name": "William Trump",
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    "articles": [
      {
        "uri": "/2021/12/20/using-customer-insights-to-create-insurance-people-actually-want/",
        "title": "Using customer insights to create insurance people actually want",
        "byline": "William Trump",
        "kicker": "Commentary",
        "prettyDate": "December 20, 2021",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/12/Survey_Adobe-Stock.jpg",
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        "authors": [
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        "summary": "There is only one thing worse than not getting any customer insight, and that's getting customer insight and ignoring it.",
        "body": null
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    ]
  }
}