{
  "author": {
    "name": "Violet Xu",
    "webUrl": "/author/profile/violet-xu/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2019/06/20/5-roadblocks-to-delivering-an-amazing-customer-experience/",
        "title": "5 roadblocks to delivering an amazing customer experience",
        "byline": "Violet Xu",
        "kicker": "Best Practices",
        "prettyDate": "June 20, 2019",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/06/Customer-experience-DAMS_620x435.jpg",
          "width": "620",
          "height": "435"
        },
        "authors": [
          {
            "webUrl": "/author/profile/violet-xu/",
            "name": "Violet Xu"
          }
        ],
        "kickerNode": [
          {
            "uri": "/best-practices/",
            "sectionName": "Best Practices"
          }
        ],
        "summary": "A survey shows that most insurance organizations are failing to meet the needs of retail customers.",
        "body": null
      }
    ]
  }
}