Cultivating a deep understanding of customers needs and desires should be the first step any insurer takes as it begins or accelerates its own digital transformation.
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"title": "5 tips for using technology to boost customer engagement",
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"summary": "Research indicates insurers stink at service. What's more, technology is evolving and insurance customer demands are changing faster than ever before.",
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"title": "Embrace the shift! Transforming the insurance industry from the outside-in",
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