{
  "author": {
    "name": "Steven Nicks",
    "webUrl": "/author/profile/steven-nicks/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2011/01/17/customer-loyalty-more-important-than-ever-for-pc/",
        "title": "Customer Loyalty More Important Than Ever For P&C",
        "byline": "Steven Nicks",
        "kicker": "",
        "prettyDate": "January 17, 2011",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/steven-nicks/",
            "name": "Steven Nicks"
          }
        ],
        "kickerNode": [],
        "summary": "New research helps quantify just how much loyalty is worth in the p&c business, why the value of a loyal customer is growing, how individual p&c companies rate in customer loyalty today, and what specific actions your firm can take to increase customer loyalty.",
        "body": null
      }
    ]
  }
}