If processing a claim is indeed the moment of truth in an insurers relationship with customers, why are small-business consumers apparently being kept in the dark when it comes to how a loss will be handled?

Instead of keeping employees in the dark about how the Workers Compensation system functions for fear of encouraging more fraudulent claims, organizations would likely be better off proactively enlisting their people in their cost-control efforts.

Personal-lines insurers are locked in a never-ending battle for market sharewhich has only intensified over the past few years as auto and homeowners carriers struggled for organic growth during a down economy and depressed housing market.

Sovereign wealth funds (SWFs) could be a terrific alternative source of capital for primary insurers and reinsurers around the globe.