{
  "author": {
    "name": "Robert M Lajdziak",
    "webUrl": "/author/profile/robert-m-lajdziak/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2019/08/19/customer-experience-the-auto-insurance-x-factor/",
        "title": "Customer experience: The auto insurance X-factor",
        "byline": "Robert M. Lajdziak",
        "kicker": "Market Insights",
        "prettyDate": "August 19, 2019",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/09/Insurance_Sales_Customer-Service_iStock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/robert-m-lajdziak/",
            "name": "Robert M. Lajdziak"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "Price transparency, efficient digital offerings, and solid multi-channel customer service are the great equalizers in today's auto insurance marketplace.",
        "body": null
      }
    ]
  }
}