{
  "author": {
    "name": "Patrick Kehoe",
    "webUrl": "/author/profile/patrick-kehoe/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 2,
    "social": [],
    "articles": [
      {
        "uri": "/2018/03/22/claims-handling-is-ground-zero-for-customer-retention/",
        "title": "Claims handling is ground zero for customer retention",
        "byline": "Patrick Kehoe",
        "kicker": "Commentary",
        "prettyDate": "March 22, 2018",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2018/03/computer-digital-technology-insurance-claims-agent-iStock-600696232.jpg",
          "width": "616",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/patrick-kehoe/",
            "name": "Patrick Kehoe"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Digital insurance initiatives and innovation are essential for P&C carriers in an increasingly commoditized marketplace that's prone to quick customer churn.",
        "body": null
      },
      {
        "uri": "/2018/03/22/claims-handling-is-ground-zero-for-customer-retent/",
        "title": "Claims handling is ground zero for customer retention",
        "byline": " Patrick Kehoe ",
        "kicker": "Commentary",
        "prettyDate": "March 22, 2018",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2018/03/computer-digital-technology-insurance-claims-agent-iStock-600696232.jpg",
          "width": "616",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/patrick-kehoe/",
            "name": "Patrick Kehoe"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Digital insurance initiatives and innovation are essential for P&C carriers in an increasingly commoditized marketplace that's prone to quick customer churn.",
        "body": null
      }
    ]
  }
}