{
  "author": {
    "name": "Michael Pouliot",
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    "articles": [
      {
        "uri": "/2022/06/10/using-automation-to-drive-efficiency-and-improve-satisfaction/",
        "title": "Using automation to drive efficiency and improve satisfaction",
        "byline": "Michael Pouliot",
        "kicker": "Market Insights",
        "prettyDate": "June 10, 2022",
        "timeToRead": "5 minute",
        "image": {
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        "summary": "Maximizing the value of technology begins with giving adjusters more time to provide a personalized experience.",
        "body": null
      }
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}