"Online community" may seem like a concept that is half buzzword, half powerful potential. The very idea of using a community in a business context is exciting for some, groundbreaking for others,
Not long ago, when you wanted to buy a service or product, you'd call up local stores, ask friends for recommendations, browse the Yellow Pages, or look in the newspaper for a sale. Perhaps you
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{
"uri": "/2009/02/10/online-communities-and-auto-claims/",
"title": "Online Communities and Auto Claims",
"byline": "Chrisa Hickey",
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"prettyDate": "February 10, 2009",
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"summary": "\"Online community\" may seem like a concept that is half buzzword, half powerful potential. The very idea of using a community in a business context is exciting for some, groundbreaking for others,",
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{
"uri": "/2008/04/13/web-based-reviews-improve-claims-experience-for-tech-savvy-customers/",
"title": "Web-Based Reviews Improve Claims Experience For Tech-Savvy Customers",
"byline": "Chrisa Hickey",
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"prettyDate": "April 13, 2008",
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"summary": "Not long ago, when you wanted to buy a service or product, you'd call up local stores, ask friends for recommendations, browse the Yellow Pages, or look in the newspaper for a sale. Perhaps you",
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