{
  "author": {
    "name": "Chris Small",
    "webUrl": "/author/profile/chris-small/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
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    "articles": [
      {
        "uri": "/2021/01/07/the-pandemic-broke-nps-heres-why-and-what-insurers-should-do/",
        "title": "The pandemic broke NPS. Here's why and what insurers should do...",
        "byline": "Chris Small",
        "kicker": "Commentary",
        "prettyDate": "January 07, 2021",
        "timeToRead": "7 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/01/Angry-Customers_Shutterstock.jpg",
          "width": "620",
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        "authors": [
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            "name": "Chris Small"
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        "kickerNode": [
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            "uri": "/commentary/",
            "sectionName": "Commentary"
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        ],
        "summary": "If you look to customer experience metrics to evaluate how products and services are received, buckle up.",
        "body": null
      }
    ]
  }
}