It's understandable if the average insurance professional feels like he or she can't do much about cyber risk. The statistics make the issue seem insurmountable.

Depending on your perspective, 2018 can be either scary or exciting for the insurance industry.

When you signed on for your career, you may not have realized that you accepted the enormous role of spokesperson for the insurance industry.

Many organizations have developed initiatives to fill the talent gap as industry professionals retire.

Do you remember the last time you received really great or really bad customer service? Think about those interactions. How did they make you feel about the company?

In some firms, the human resources department is a strategic function viewed as making decisions that favorably affect the firm's desired outcomes.

In this economic environment, some agencies are cutting professional development investments to save money, while others are committed to professional development programs.