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Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; seven Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at [email protected].
While Kelly Services Inc. is adamant about taking care of employees hurt on the job, it wont hesitate to redirect non-occupational injury and illness claims to private providers.
Thus far in 2012, 80 percent of all Workers Comp claims at Kelly Services Inc. have been reported within five days of the injury. This time period compares with an average of nine days to reach that 80 percent figure for the entire book of business at Kellys third-party administrator,...
While many Workers Compensation programs focus almost exclusively on medical and indemnity costs, Kelly Services Inc. took it a step further in 2003 by discovering a substantial cost included in the allocated loss-adjustment expenses (ALAE) of its third-party administrator (TPA). A deeper dive into its ALAE revealed Kellys medical-bill-review (MBR)...
Ask executives at Kelly Services Inc. what the most important aspect of its Workers Compensation program is, and theyll respond with a single word: zero.
Columbus, Ohio-based insurer SafeAuto has been a family-owned and operated business for 19 years, but on Aug. 13 an outside executive will take the reins as CEORon Davies, who most recently served as Senior Vice President of Product Management at Allstate. (Founders Ari Deshe, chairman & CEO, and Jon Diamond,...
Thus far, 2012 has been a revealing year for risk managers with regard to what the C-Suite expects of them and their ever-evolving (mostly expanding) roles. Here we offer a look back at NUs top stories in the first half of the year, addressing the major concerns and challenges of...
After decades working in the business on which he has left such a monumental mark, Pat Ryan still loves what he doesand excels at it because he is ever mindful of the impact his efforts, in insurance or otherwise, will have on others.
Many would say Bermuda would not be the insurance market it has become without Brian Duperreaults vision to realize its potential and spearhead its transformation into one of the worlds leading insurance centers.
Emerging markets such as Brazil, China and India present great opportunity for insurers looking to expand their top-line growth, if not profitable growth.
We go inside a funeral home to discuss with the insured and her broker, Fabricant & Fabricant, the particular risks associated with the business including dropped caskets, hearse accidents and improper embalming.
Resources
ZestyAI
From ZestyAI
Roof age is one of the most critical factors in property insurance, yet it?s also one of the most unreliable. For years, insurers have relied on self-reported or agent-supplied data that is often inaccurate, incomplete, or outdated. This report reveals how an AI-powered, multi-source approach provides the truth about roof age and its impact on risk.
Download Resource
Soteris
From Soteris
In a soft auto market, one P&C insurer cut rates, surged new business volume 2.9x, and improved their loss ratio by 3 points. This case study reveals the AI-powered strategy they used to achieve profitable growth.
Download Resource
Cincom
From Cincom
Organizations face a dual challenge: reducing costs while meeting rising customer expectations. This whitepaper explores how Customer Communication Management (CCM) drives measurable ROI by improving CX and operational efficiency.
Download Resource
Cincom
From Cincom
Are your legacy communication systems creating compliance risks and frustrating customers? This white paper compares outdated platforms to modern CCM, revealing how to boost agility, cut costs, and deliver the personalized experiences clients now demand.
Download Resource
Cincom
From Cincom
Insurers face pressure to deliver fast, accurate, personalized communication. This guide explains how to use Cincom Eloquence to streamline processes, reduce manual work, ensure compliance, and lower IT dependency for an enhanced customer experience.
Download Resource
Cincom
From Cincom
Most health insurers use a transactional "notifier" approach for claims, creating friction. This guide introduces the "Navigator Approach," a model that uses Customer Communications Management (CCM) to humanize the claims journey, building member loyalty and trust.
Download Resource
Cincom
From Cincom
P&C insurers face complex regulations and costly manual compliance. This white paper reveals how to leverage automation to mitigate risk, accelerate speed to market, and turn compliance into a competitive advantage.
Download Resource
Cincom
From Cincom
Maintaining compliance with regulations like DORA, GDPR, and HIPAA is a critical business imperative. This white paper explores how a robust Customer Communication Management (CCM) solution helps centralize and automate processes to ensure compliance.
Download Resource
ECHO
From ECHO
Policyholders expect fast, digital claim payments, but the P&C industry lags behind, risking customer loyalty. This guide explores how to overcome barriers to digital adoption and transform your payment process for the modern consumer.
Download Resource
Zywave
From Zywave
As the insurance market softens, are your client relationships at risk? This self-assessment framework for P&C professionals helps you identify 7 critical signals in client behavior to strengthen retention before it?s too late.
Download Resource
Soteris
From Soteris
See how one admitted insurer achieved a 14-point loss ratio improvement in just 6 months. This case study details how they moved from static rules to dynamic, data-driven risk intelligence to boost profitability and market agility.
Download Resource
TomTom
From TomTom
The commercial auto insurance market is notoriously unprofitable. Discover how leading insurers are reversing this trend by enriching telematics with contextual location data to improve risk selection, reduce premium leakage, and boost ROI.
Download Resource
TomTom
From TomTom
Traditional zip code data is too broad for accurate risk analysis. Explore how granular location and traffic data can help carriers improve territory definition for more competitive and precise auto insurance policy pricing.
Download Resource
ZestyAI
From ZestyAI
Everyday non-weather fires are the highest-severity peril in homeowners insurance, yet many carriers still rely on community-level metrics that miss true ignition risk at the property level.
Download Resource
Capgemini
From Capgemini
Generali GC&C transformed its global underwriting by replacing legacy systems with a Gen AI-powered SaaS platform. Discover how this partnership with Capgemini increased efficiency by 80% and cut costs. Download the case study.
Download Resource
Capgemini
From Capgemini
Many P&C insurers are investing in AI, but few are seeing a true competitive advantage. This report reveals why most programs stall and how a select group of 'intelligence trailblazers' are pulling ahead. Download it to learn their secrets.
Download Resource
ECHO
From ECHO
P&C insurers invest heavily in technology but still rely on multiple systems for claims payments. This brief outlines how a single, integrated solution can streamline workflows, reduce costs, and improve the claimant experience.
Download Resource
REInsurePro
From REInsurePro
The rental market is evolving. This guide equips agents to navigate the complexities of insuring short-term rentals, flips, and vacant properties, helping you avoid coverage gaps and better serve real estate investor clients.
Download Resource
REInsurePro
From REInsurePro
The real estate investment sector is booming, bringing a surge of clients who need more than just a basic property policy. Learn how to anticipate their coverage needs, bridge the knowledge gap, and position your agency as an indispensable partner as they grow their portfolios.
Download Resource
ePayPolicy
From ePayPolicy
Manual back-office processes can slow you down and cap your MGA's growth. Discover how top MGAs are winning back margins by automating payments and eliminating the costly churn in their cash flow. This guide will help you unlock your true scaling potential.
Download Resource
ePayPolicy
From ePayPolicy
Disconnected payment systems create friction, stall cash flow, and increase audit risk for MGAs, carriers, and agencies. This guide explores the insurance payment ecosystem and how to fix bottlenecks without a total infrastructure remodel.
Download Resource
ECHO
From ECHO
With 79% of organizations impacted by payment fraud, legacy systems are failing to keep pace. This guide explores nine critical questions to help insurance organizations modernize their defenses and protect against today's threats.
Download Resource
ZestyAI
From ZestyAI
For years, competitive analysis has centered on pricing. But filings now show a deeper shift underway -- one that's harder to see, slower to benchmark, and far more durable. This special report analyzes millions of regulatory filings to reveal how the modern insurance contract is being rewritten, and what it means for your competitive position.
Download Resource
ZestyAI
From ZestyAI
After three consecutive years of record-breaking severe convective storm (SCS) losses, the risk landscape has changed. This report provides critical insights into the drivers of these losses and what insurers must know to protect portfolios in 2026.
Download Resource
ePayPolicy
From ePayPolicy
Paper payments are driving significant losses through hidden costs, manual labor, and compliance risks. This guide reveals the true financial drain of manual workflows and provides a clear path to digital payment optimization to boost your bottom line.
Download Resource
ZestyAI
From ZestyAI
Non-weather water damage is a top peril eroding profitability for insurers, and traditional risk models fall short. This guide explores how AI-powered, property-level data can improve underwriting, pricing accuracy, and proactive risk mitigation.
Download Resource
ZestyAI
From ZestyAI
Traditional roof risk assessment falls short. Ballooning combined ratios demand better methods. This guide reveals how AI and new data sources provide significant lift over traditional models for hail and wind risk.
Download Resource
ZestyAI
From ZestyAI
Explore how AI is reshaping underwriting, pricing, and claims--while meeting rising regulatory expectations. This special guide cuts through the noise to reveal real-world use cases, debunk myths, and offer actionable best practices for responsible implementation.
Download ResourceZestyAI
From ZestyAI
Roof age is one of the most critical factors in property insurance, yet it?s also one of the most unreliable. For years, insurers have relied on self-reported or agent-supplied data that is often inaccurate, incomplete, or outdated. This report reveals how an AI-powered, multi-source approach provides the truth about roof age and its impact on risk.
Download ResourceSoteris
From Soteris
In a soft auto market, one P&C insurer cut rates, surged new business volume 2.9x, and improved their loss ratio by 3 points. This case study reveals the AI-powered strategy they used to achieve profitable growth.
Download ResourceCincom
From Cincom
Organizations face a dual challenge: reducing costs while meeting rising customer expectations. This whitepaper explores how Customer Communication Management (CCM) drives measurable ROI by improving CX and operational efficiency.
Download ResourceCincom
From Cincom
Are your legacy communication systems creating compliance risks and frustrating customers? This white paper compares outdated platforms to modern CCM, revealing how to boost agility, cut costs, and deliver the personalized experiences clients now demand.
Download ResourceCincom
From Cincom
Insurers face pressure to deliver fast, accurate, personalized communication. This guide explains how to use Cincom Eloquence to streamline processes, reduce manual work, ensure compliance, and lower IT dependency for an enhanced customer experience.
Download ResourceCincom
From Cincom
Most health insurers use a transactional "notifier" approach for claims, creating friction. This guide introduces the "Navigator Approach," a model that uses Customer Communications Management (CCM) to humanize the claims journey, building member loyalty and trust.
Download ResourceCincom
From Cincom
P&C insurers face complex regulations and costly manual compliance. This white paper reveals how to leverage automation to mitigate risk, accelerate speed to market, and turn compliance into a competitive advantage.
Download ResourceCincom
From Cincom
Maintaining compliance with regulations like DORA, GDPR, and HIPAA is a critical business imperative. This white paper explores how a robust Customer Communication Management (CCM) solution helps centralize and automate processes to ensure compliance.
Download ResourceECHO
From ECHO
Policyholders expect fast, digital claim payments, but the P&C industry lags behind, risking customer loyalty. This guide explores how to overcome barriers to digital adoption and transform your payment process for the modern consumer.
Download ResourceZywave
From Zywave
As the insurance market softens, are your client relationships at risk? This self-assessment framework for P&C professionals helps you identify 7 critical signals in client behavior to strengthen retention before it?s too late.
Download ResourceSoteris
From Soteris
See how one admitted insurer achieved a 14-point loss ratio improvement in just 6 months. This case study details how they moved from static rules to dynamic, data-driven risk intelligence to boost profitability and market agility.
Download ResourceTomTom
From TomTom
The commercial auto insurance market is notoriously unprofitable. Discover how leading insurers are reversing this trend by enriching telematics with contextual location data to improve risk selection, reduce premium leakage, and boost ROI.
Download ResourceTomTom
From TomTom
Traditional zip code data is too broad for accurate risk analysis. Explore how granular location and traffic data can help carriers improve territory definition for more competitive and precise auto insurance policy pricing.
Download ResourceZestyAI
From ZestyAI
Everyday non-weather fires are the highest-severity peril in homeowners insurance, yet many carriers still rely on community-level metrics that miss true ignition risk at the property level.
Download ResourceCapgemini
From Capgemini
Generali GC&C transformed its global underwriting by replacing legacy systems with a Gen AI-powered SaaS platform. Discover how this partnership with Capgemini increased efficiency by 80% and cut costs. Download the case study.
Download ResourceCapgemini
From Capgemini
Many P&C insurers are investing in AI, but few are seeing a true competitive advantage. This report reveals why most programs stall and how a select group of 'intelligence trailblazers' are pulling ahead. Download it to learn their secrets.
Download ResourceECHO
From ECHO
P&C insurers invest heavily in technology but still rely on multiple systems for claims payments. This brief outlines how a single, integrated solution can streamline workflows, reduce costs, and improve the claimant experience.
Download ResourceREInsurePro
From REInsurePro
The rental market is evolving. This guide equips agents to navigate the complexities of insuring short-term rentals, flips, and vacant properties, helping you avoid coverage gaps and better serve real estate investor clients.
Download ResourceREInsurePro
From REInsurePro
The real estate investment sector is booming, bringing a surge of clients who need more than just a basic property policy. Learn how to anticipate their coverage needs, bridge the knowledge gap, and position your agency as an indispensable partner as they grow their portfolios.
Download ResourceePayPolicy
From ePayPolicy
Manual back-office processes can slow you down and cap your MGA's growth. Discover how top MGAs are winning back margins by automating payments and eliminating the costly churn in their cash flow. This guide will help you unlock your true scaling potential.
Download ResourceePayPolicy
From ePayPolicy
Disconnected payment systems create friction, stall cash flow, and increase audit risk for MGAs, carriers, and agencies. This guide explores the insurance payment ecosystem and how to fix bottlenecks without a total infrastructure remodel.
Download ResourceECHO
From ECHO
With 79% of organizations impacted by payment fraud, legacy systems are failing to keep pace. This guide explores nine critical questions to help insurance organizations modernize their defenses and protect against today's threats.
Download ResourceZestyAI
From ZestyAI
For years, competitive analysis has centered on pricing. But filings now show a deeper shift underway -- one that's harder to see, slower to benchmark, and far more durable. This special report analyzes millions of regulatory filings to reveal how the modern insurance contract is being rewritten, and what it means for your competitive position.
Download ResourceZestyAI
From ZestyAI
After three consecutive years of record-breaking severe convective storm (SCS) losses, the risk landscape has changed. This report provides critical insights into the drivers of these losses and what insurers must know to protect portfolios in 2026.
Download ResourceePayPolicy
From ePayPolicy
Paper payments are driving significant losses through hidden costs, manual labor, and compliance risks. This guide reveals the true financial drain of manual workflows and provides a clear path to digital payment optimization to boost your bottom line.
Download ResourceZestyAI
From ZestyAI
Non-weather water damage is a top peril eroding profitability for insurers, and traditional risk models fall short. This guide explores how AI-powered, property-level data can improve underwriting, pricing accuracy, and proactive risk mitigation.
Download ResourceZestyAI
From ZestyAI
Traditional roof risk assessment falls short. Ballooning combined ratios demand better methods. This guide reveals how AI and new data sources provide significant lift over traditional models for hail and wind risk.
Download ResourceZestyAI
From ZestyAI
Explore how AI is reshaping underwriting, pricing, and claims--while meeting rising regulatory expectations. This special guide cuts through the noise to reveal real-world use cases, debunk myths, and offer actionable best practices for responsible implementation.
Download ResourceZestyAI
From ZestyAI
Roof age is one of the most critical factors in property insurance, yet it?s also one of the most unreliable. For years, insurers have relied on self-reported or agent-supplied data that is often inaccurate, incomplete, or outdated. This report reveals how an AI-powered, multi-source approach provides the truth about roof age and its impact on risk.
Download Resource