The latest and greatest smartphones get all the attention, but business professionals know that it's the mobile apps that provide the most value. With more than one millions apps available for iPhones and Android devices alone, there is an app for nearly everything. Adjusters looking for a way to streamline claim assignments and monitor the progress of open jobs now have an app designed specifically to meet their needs, thanks to CRDN, The Textile Experts.

CRDN has always sought to integrate technology into its claims management process, so developing our own mobile app for insurance adjusters, agents and restoration contractors was the logical next step toward creating boundless access to real-time data in the field—a virtual office open 24 hours a day, seven days a week.

Our unparalleled experience has made us The Textile Experts, but it is our acute understanding and sustained focus on quick response and ready access to claim information that has made us the reliable service partner and industry leader we are today.

CRDN Mobile, our new mobile app for iPhone, Android and Blackberry, has helped us push even harder to meet the needs of the industry. CRDN job information (invoicing, status updates, site photos, etc.) once available only in a physical office setting now is offered up in a matter of seconds via CRDN Mobile. The inconvenience of missed phone calls, voicemails and wait time to gather requested information is wiped away clean with the touch of a few on-screen buttons.

How Does CRDN Mobile Work?

CRDN's proprietary internal job assignment and tracking software helps us maintain an enormously complex system of claims information and communications detail. It is how we manage each claim, and it is seamlessly integrated with the app.

Insurance professionals who download and install our free app (and then register for even greater information sharing and access) are now directly plugged-in to claim information: next and last steps in the restoration process, loss site descriptions, CRDN First Responder photos, special instructions and one-touch phone or text access to the job's assigned CRDN representative make this a valuable and useful in-field tool.

CRDN Mobile is, of course, a two-way communications platform. Not only does the app grant users access to job details and instructions, it allows them to add and amend those items as well.

And just as CRDN First Responders have the ability to upload claim photos while still at the loss site, so too can the claims adjuster or restoration contractor. This is especially helpful when a contents loss requires special attention or care, allowing CRDN staff to arrive at the insured's home sufficiently prepared for any unique circumstances.

These tasks, all streamlined with the mobile app, give industry professionals greater accessibility to information wherever and whenever they need it. It's smart, intuitive and user-friendly technology.

How Did We Get Here?

More often than not, time is of the essence in addressing the questions and concerns of the insured. No longer can we expect our customers to wait around until we get back to the office to find them the answers they seek. That's the driving force behind CRDN Mobile and the reason we want industry professionals to have ready access to our job management system.

The insurance industry expects a high level of attention and care for their customers when placed in the hands of a service partner. The enhanced transparency offered through CRDN Mobile not only reinforces accountability, but gives CRDN clients and their customers added comfort in knowing how their claim is being handled at every stage of the restoration process.

We have listened carefully to the industry and addressed specific processes that improve claims handling. CRDN's mobile app is a direct response to the needs of our clients, as well as needs of the insured homeowner: immediate response, job transparency and exceedingly attentive customer service. It's all part of our commitment to those we serve and to respond to everyone's needs at the "Speed of Claims."

Wayne Wudyka is CEO of CRDN (Certified Restoration Drycleaning Network), an international organization of textile restoration experts. CRDN's national claims assignment call center can be reached at 1-800-963-CRDN or www.CRDN.com. To download CRDN Mobile, visit www.CRDN.com or conveniently scan the universal QR Code:

Special Reports /

New Mobile App Aims to Streamline Claims Assignments

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