Agency Management

Passage of landmark health care reform legislation last March is forcing participants in the insurance industry, especially agents, to mobilize in efforts to secure changes to the legislation that ensure they have a role in the industry going forward.

With the pace of economic recovery slow in mature insurance markets, property and casualty carriers have set their sights beyond the United States and Western Europe.

A recent report by Celent called “What Insurance Customers Really Think: An IT Service Provider Report Card” explores customer feedback about satisfaction and the types of services being outsourced. Overall, insurers seem to be positive about their existing relationships.

Karen Roberts, president of the national non-profit professional organization Women in Insurance and Financial Services, speaks out boldly on the challenges women face in our industry. The equal-pay battle may be won, but other significant barriers remain.

Dealing with the oncoming wave of agency retirements is like getting run over by a steamroller: You know it will happen if you don't move, but its occuring so slowly you think there is time to escape.

Increased regulation; a change in the soft market cycle; are insurers prepared to answer the questions in 2011 when clients and regulators come asking? Check out Mark Ruquet's thought on Editor's Corner

The International Association of Claim Professionals named its new slate of officers and directors during the association's 41st annual conference on Amelia Island, Fla.

The Interstate Insurance Product Regulation Commission (IIPRC) recently elected its new officers for 2011 during a special election.