Communication breakdowns during a contents restoration claim can quickly erode trust with policyholders, making clear ownership and consistent updates important to a smooth claims process. Yvonne Vanbibber, general manager of Blue Kangaroo Packoutz for Cincinnati and Dayton, Ohio, and David Gavilanes, franchise business coach for Blue Kangaroo Packoutz, explain how contents restoration vendors can keep everyone in alignment throughout the entire process.

In this podcast, you'll learn:

-Why defining scope and staffing early and maintaining a 'triangle' of communication between contractor, insureds, and adjuster help keep claims on track.
-How unrealistic or unspoken expectations can put the policyholder's trust at risk.
-How AI-driven tools for automating updates and centralizing notes may impact the future of claims communication.