Credit: Nuthawut/AdobeStock
While most insurance companies tout AI deployment in 2025, customers say they’re missing the payoff, according to a Genpact study.
Only 36% of U.S. customers say their digital experience has improved, the data showed, despite 69% of insurance companies having deployed AI.
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Joe Toppe
Joe Toppe serves as managing editor of PropertyCasualty360.com. Joe is also a father of three, an author, and longtime lover of baseball.
