Insurers are facing a host of challenges, from climate change to inflation to high interest rates and escalating claims. Client retention should not be on that list, a claim arising can add it to the list of concerns.

In this video perspective interview, you’ll hear from PropertyCasualty360’s editor-in-chief Elana Jefferson on the stress brought from the claims process for insurers, as well as 1-800 WATER DAMAGE’s franchise owner Rob Cristinzio and regional business coach John Otero on how the right vendor can make the claims process smoother for the client.

You’ll also hear:

• Why the right vendor can help streamline the process to make the client whole;
• What issues may disrupt the claims process and negatively affect the client experience; and
• How technology is helping to keep the client involved in the process and increase satisfaction.