There is a row of three illustrated faces: One smiling, one neutral and another frowning. A customer points to the frowning face, suggesting dissatisfaction. Customer satisfaction has also been negatively affected by rising premiums, as well as the higher deductibles some policies require for catastrophic weather damage from wind, hail and other storm-related perils. Photo: terovesalainen/Adobestock

An increase in severe storms and high-severity claims has led to slower time frames for the claims process. Repair cycle times now average 23.9 days – more than six days longer than in 2022. When it comes to claims related to catastrophic events, that time frame increases to an average of 34.2 days.

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Brittney Meredith-Miller

Brittney Meredith-Miller is assistant editor of She can be reached at [email protected].