If you believe a witness is being untruthful, and it works to your advantage to "impeach" them, make sure the witness fully commits to their response before you show them a document or other evidence which contradicts their testimony. Photo: Gorodenkoff/Adobe Stock
When engaged in the process of managing a claim, it is not at all uncommon for claims professionals to take sworn statements — or even unsworn statements — either from their insured or from claimants against their insured. An examination under oath (EUO) is generally done pre-suit in an effort to determine whether or not there's coverage — or whether or not a case can be resolved before it goes into litigation.
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