As more customers demand fast, easy and convenient Amazon-like experiences, offering self- service interactions is increasingly important. But meeting customer expectations while addressing security risks isn't always easy, underscoring the importance of a multifaceted approach to fraud detection.

Jen Kostyrna, principal product manager at LexisNexis Risk Solutions, joins us to explain how insurers can achieve the right balance between delivering exceptional experiences and implementing robust fraud measures. She explains how digital solutions and multilayered fraud prevention support the customer experience while helping insurers keep up with fast-changing threats.