Contents inventory creation is the process of assisting the insured with a list of the contents that were lost or damaged in a property loss and can be performed at the loss site or over the phone. (Credit: Andrey_Popov/Shutterstock) Contents inventory creation is the process of assisting the insured with a list of the contents that were lost or damaged in a property loss and can be performed at the loss site or over the phone. (Credit: Andrey_Popov/Shutterstock)

The pandemic has led to a loss of legacy knowledge in the insurance industry, as many senior leaders with vast property claims experience have taken early retirement. This has created a skills shortage of experienced claims adjusters, who play a vital role in helping policyholders recover from losses. It is certainly a talent that doesn't grow on trees.

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