Derek Zahn, senior vice president and chief claims officer of PURE Insurance. Derek Zahn, senior vice president and chief claims officer of PURE Insurance. (Courtesy photo)

During his 25 years in the insurance industry, Derek Zahn has focused on overseas claims operations and catastrophe response and worked for several major insurers before joining PURE Insurance, where he is senior vice president and chief claims officer. Previously, he worked at AIG, Farmers, Zurich and Maryland Casualty Insurance.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]