Photo of restaurant staff meeting. Agents should review coverage plans and risk management measures regularly with their restaurant clients to help them maintain adequate protection. (Credit: davit85/Adobe Stock)

The pandemic brought unprecedented changes to the restaurant industry, prompting restaurant owners and decision-makers to adapt to evolving customer demands and preferences in order to survive. In a recent Nationwide Agency Forward survey, customers shared that convenience, touch-free experiences and cleanliness are top priorities for them today.

For example, 4 in 10 customers report being more likely to order delivery or take-out than to dine in at a restaurant compared to the beginning of the pandemic. More than a third (38%) are now more likely to request outside seating where possible. And 20% say a restaurant’s cleanliness influences their tipping amount.

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