A Pulse-Check on the Customer Claims Experience - Are You Exceeding Expectations or Falling Short?

Date: Tuesday, June 13, 2023

Time: 2pm ET | 11 am PT

Cost: Complimentary

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Carriers are laser-focused on customer satisfaction in claims, yet what matters most is how customers perceive the experience. Whether it's FNOL processes, digital interactions or the number of steps to settle a claim, where is the industry delivering for customers? Where are we falling short? From an analysis of policy data, we'll marry insights with compelling consumer data to uncover trends and help carriers discover the strategic areas on which to focus customer experience efforts.

Join this complimentary webcast to dive into a 360-degree view of customer claims experiences. You'll:

  • Gain insights into your customers' perceptions of the claims process
  • Understand key differences between loyal customers and those that consider switching carriers post-claim
  • Uncover insights about which aspects of the claims process are causing frustration
  • And more!


Tanner Sheehan | VP and GM of Claims | LexisNexis Risk Solutions

Tanner Sheehan is VP and general manager, U.S. claims at LexisNexis Risk Solutions. He leads strategy, innovation and go-to-market activities for claims solutions across personal lines. His past responsibilities at LexisNexis Risk Solutions have included data solutions delivered at the point of quote, as well as leading development of the vehicle-specific data products.

Dani Morin | Account Manager | LexisNexis Risk Solutions

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Questions? Please email [email protected] or call at (212) 457-4981