Claims Trends, Insights and Impacts Revealed - Are You Exceeding Expectations or Falling Short?

Overview

Date: Tuesday, May 2, 2023

Time: 2pm ET | 11 am PT

Cost: Complimentary

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Carriers are often laser-focused on customer satisfaction, and as you know, each customer’s claims experience yields a different result. Whether it’s FNOL processes, digital interactions or the number of people required to settle a claim, where is the industry delivering for customers? Where is it falling short? From an analysis of new data, we’ll marry insights with compelling consumer data to uncover trends and help carriers discover on which strategic areas to focus your customer experience efforts.

Join this complimentary webcast to dive into a 360-degree view of customer claims experiences. You’ll:

• Gain recent insights into customers’ perceptions of claims

• Understand key differences between loyal customers and those that consider leaving post-claim

• Get a better understanding of the parts of the claims process that cause consumers pain

• And more!

Speakers:

Dani Morin | Claims Account Manager | LexisNexis Risk Solutions

Tanner Sheehan | VP and GM of Claims | LexisNexis Risk Solutions