Always be mindful of other business considerations policyholders may have with other parties involved in the claim/litigation. Preparing for, or addressing, other sensitivities or motivators in advance of disclosure to other parties often leads to better outcomes, says Gallagher Bassett’s Blasio. Always be mindful of other business considerations policyholders may have with other parties involved in the claim/litigation. Preparing for, or addressing, other sensitivities or motivators in advance of disclosure to other parties often leads to better outcomes, says Gallagher Bassett’s Blasio. (Photo: bizvector/Adobe Stock)

When it comes to complex claims, a variety of factors can contribute to their intricacy including: numerous stakeholders, the involvement of several insurers or reinsurers, the failure of multiple systems or a single factor that contributes to significant losses, the possibility of litigation and sometimes, the total cost of the loss. Determining liability and how coverage applies to a claim, can also be contributing factors.

Understanding some of the issues that affect or influence a complex claim can reduce mistakes and help insurers be more proactive. Thinking through various aspects of the claim can also improve the outcomes for everyone.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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