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There have been numerous changes for the insurance industry due in large part to the pandemic, evolving risks such as cybersecurity, and a shift in how and where people work. Inflation is affecting everything from employee salaries to the cost of food, building materials and other necessities.

For insurers, both premiums and claims costs are increasing, so finding ways to operate efficiently while maintaining relationships with policyholders, agents, brokers and vendors has become incredibly important.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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