The survey notes it’s especially important to demonstrate the financial benefits of improving EX, something that 85% of EX teams struggle with. (Photo: Party people studio/Shutterstock)

In a tight labor market, there’s more competition than ever for qualified workers. So it’s probably no surprise that many businesses are turning their focus towards employee experience (EX) initatives. The 2022 State of EX report, released recently by software company, FOUNT, and consulting firm, TI People, finds that 81% of EX professionals say increased competition for workers has led to greater investment in EX. Moreover, 63% of respondents say challenges due to the shift from in-person to remote and hybrid work has led to a willingness to invest more in EX.

However, despite the newfound appreciation for EX initiatives, teams have faced challenges with implementation. Some 70% of respondents say they don’t have sufficient data as to the causes of employee displeasure, despite the fact that most EX teams run employee surveys at least annually. This apparent conflict may be the result of a lack of appropriately targeted questions, a press release on the survey suggested.

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