Modernizing the Claims Process from Start to Finish


Date: Thursday, November 3, 2022

Time: 2:00 pm ET | 11:00am PT

Cost: Complimentary

Sponsored by:

Customer retention comes down to customer satisfaction. And 87% of policyholders say the claims experience directly impacts their decision to remain with their insurance provider. Utilizing more omnichannel capabilities and minimizing the need for manual intervention allows insurers to better anticipate customers’ needs throughout the claims process. Streamlining first notice of loss (FNOL) is especially critical to delivering a positive claims experience. As the first step in the insurance claims life cycle, it should be managed with precision.

Join this complimentary webcast to discover how to increase straight-through processing, improve customer satisfaction, and increase profitability. You’ll also learn how to:

  • Accelerate claims intake and speed to settlement
  • Integrate disparate sources without migration for a seamless claims journey
  • Increase customer retention
  • And more!

Register Now!


Shaughn McCluskey | Industry Specialist, Insurance | AWS

Shaughn is primarily responsible for AWS Global Financial Services market development in Digital Customer Experience solutions for the Insurance industry.  In this role, he works with insurance carriers and distributors to transform the client experience through digital capabilities built in the cloud.

Shaughn has more than 25 years of experience in insurance technology, including work for a cloud native insurtech and a tier 1 non-life and life insurance carrier defining and implementing digital strategies.  Shaughn has often served as a senior advisor sitting between business and IT to define and lead the implementation of digital strategies in both insurance and retail banking.

Shyam Somani | Insurance Solutions Owner | Appian

Shyam Somani leads the Insurance Solutions at Appian. In this role, he is responsible for the go-to-market strategy, launch, and roll-out of new insurance solutions. He has extensive experience in the P&C and L&A insurance industry, with a deep focus on the domain.

His experience spans various customer-facing roles in product management, solutions consulting, and program management. Key areas of interest include core system transformation, new insurance platform development, and process automation. Shyam has received an MBA degree from IBS, Hyderabad (India), and earned multiple industry certifications, including CPCU, AINS, ALMI, AIC.

Can’t attend? You should still register! The webcast will be available for on-demand viewing on 11/4/22.