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Insurance is a business known for dependability. But the industry also is ripe for modernization in order to meet the challenges of 'a new normal' characterized by constant business disruption.
Today we're seeing pushback on the old rules of engagement between insurers, agents and customers, with insurance leaders adopting a range of customizable digital technologies that have paid dividends in other verticals for years, and the industry's innovators are seeing measurable returns in improved efficiency and customer experience.
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