COVID-19 patient in the hospital. A recent NCCI study found that COVID-19 claims that require hospitalization cost an average of $38,500 each. (Photo: Mongkolchon Akesin/Shutterstock.com)

Two years since the onset of the pandemic, nationwide COVID-19 cases persist and, as of this writing, are entering yet another wave. Carriers have been challenged to quickly become adept at segmenting COVID-19 and non-COVID-19 claims while also managing COVID-19 claims from an operations perspective.

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