A woman massages her head as people demand her help with multiple problems. Burnout has many consequences, but stress can manifest itself through illnesses such as heart disease, diabetes, coronary heart disease, gastrointestinal issues, respiratory problems, depression and insomnia. (Photo: Krakenimages.com/Adobe Stock)

The last several years have offered a college-level course in adapting and ingenuity regarding our work and personal lives. As businesses, families, teachers, healthcare workers and others adjusted to the ever-evolving world of the pandemic, we developed new skills and shouldered a variety of responsibilities as our home and work environments changed or melded together and other events affected our quality of life. This reality has created a greater risk of stress and burnout to the point that the World Health Organization has recognized them as hazards.

In her presentation at the IASA Xchange Conference in Baltimore, Md., Cathy Ellwood, founder of Ellwood Enterprises, shared why it was critical to start thinking about burnout in our teams before it’s too late. “It’s a bigger problem than we realize,” she said.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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