Businessman Choosing the right person. Best-in-class companies are building greater capability and adaptability by investing in their commercial underwriting talent. This is particularly important in terms of building the knowledge and skills of underwriters with regards to applying big data, advanced analytics, and artificial intelligence. (Credit: SOMMAI/Shutterstock.com)

A host of economic and technology trends are driving accelerated change for insurers and their commercial customers. These movements include evolving customer demands and rising expectations; a more disruptive and volatile operating environment; an increasingly digital, interconnected and competitive economy; and the growing capabilities and influence of technology, data and insurtech companies.

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