By its very nature, the insurance industry is risk-averse, focusing on preventing and mitigating damage following a covered event. It is also sometimes slow to react to changes in the global economy; however, how insurers and brokers responded during the pandemic illustrates that the industry is far more adaptable and flexible than many realize.
The rise in the adoption of insurance technology allowed insurers to pivot quickly to a remote environment, enabling them to sell insurance, made filing and investigating claims easier for adjusters and policyholders, and expedited the payment process — all critical factors in providing exceptional service to customers.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
