For the past two years, Aon has collaborated with more than 100 risk managers and 17 insurance company and TPA executives to take a deep dive into the entire claim review process to develop best practices. (Credit: everything possible/Shutterstock.com) For the past two years, Aon has collaborated with more than 100 risk managers and 17 insurance company and TPA executives to take a deep dive into the entire claim review process to reevaluate best practices. (Credit: everything possible/Shutterstock.com)

Each year, risk managers at employers of all sizes, along with claim adjusters and other professionals at insurance carriers and third-party administrators (TPAs), invest an average of more than 1,000 hours on conducting casualty claim reviews. Unfortunately, even though all participants agree this is a necessary and valuable process, the results often fail to meet expectations.

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