Attracting and retaining the next generation of claims talent

Professionals across all industries are retiring earlier than planned and roughly two million more individuals retired during the pandemic than experts predicted.” (Photo: svetazi/Adobe Stock)

Insurers are continuing to adapt to an evolving business climate. As organizations adopt new technologies and processes, experience an aging employee base and work through shifting customer demands, attracting and retaining the right talent is essential. The war for talent is accelerating and insurers must be strategic in how they promote open positions, approach the hiring process and actively build employee loyalty.

Claims is a foundational element of insurance and can provide a springboard for young talent to grow within the larger industry or take a more linear path into senior-level claims positions. In the Q3 2021 U.S. Insurance Labor Market Study, conducted by The Jacobson Group and Aon, plc, claims was reported as one of the most in-demand functions within the property and casualty space, second only to technology roles.